Refund policy

Effective date: October 19, 2026 · Last updated: October 19, 2026

1. Refund request window

Customers may request a refund within 3 calendar days of the original payment date for a DOT404 subscription.

Refund requests must be submitted through DOT404’s official support channel within this period. Submitting a request does not guarantee approval.

2. Refund eligibility

Every refund request is reviewed individually. DOT404 may approve refunds for circumstances such as:

• Accidental subscription purchases.
• Duplicate or incorrect charges.
• Significant service problems that prevent customers from using the paid features they purchased.
• Other exceptional circumstances approved by DOT404.

Refund eligibility is subject to applicable consumer protection laws and payment provider requirements. Where the law or payment provider requires a refund, this policy does not override that requirement.

3. Refund approval and processing

DOT404 will review the request and notify the customer of the decision.

Once a refund is approved, DOT404 will initiate the refund through its payment provider within 7 calendar days of approval.

Refunds are normally returned to the original payment method. After DOT404 initiates the refund, the payment provider or bank may require additional time to credit the customer’s account.

4. How to request a refund

Customers should contact DOT404 through the official support channel linked on the DOT404 website.

Please include:

• The email address associated with the DOT404 account.
• The payment date and transaction details.
• The reason for requesting the refund.

Never send passwords, authentication codes, or full payment-card details with a refund request.

5. Subscription cancellation

Customers may cancel their subscription separately from requesting a refund.

Cancelling a subscription does not automatically issue a refund. Cancellation stops future renewals according to the subscription terms. Access to paid features and the effective cancellation date depend on the subscription status and applicable billing rules.

Customers who want their payment refunded must submit a separate refund request within the refund request window, unless applicable law or payment provider rules provide otherwise.

6. Payment provider and legal requirements

DOT404 processes subscription payments through its designated payment provider. Refunds are handled through the applicable payment process.

This policy does not remove any rights customers may have under applicable consumer protection laws. If this policy conflicts with a mandatory legal requirement or applicable payment provider rule, the mandatory requirement or rule takes precedence.

7. Contact

For refund requests or questions about a refund, contact DOT404 through the official support channel on the DOT404 Contact page.